JewelForex

Privacy Policy

Last updated: October 30, 2026

Who we are

JewelForex is operated by Ryan Satellite, with co-founders Ryan T Ropah (CEO) and Tinashe Juwel (CFO). This policy explains what data we collect across the Platform — bot building, AI chart analysis, Auto Work, marketplaces, purchases, JewelForex Wallet, JewelPay, Tap & Pay, Ava Forex and the trader social feed — and why.

Data we collect

  • Google/account data: email, display name, and avatar from Google sign-in or email/password sign-up.
  • Profile data: username, handle, bio, date of birth, links, and any content you post to the social feed, Pulses, or messages.
  • KYC / ID verification documents: identity images, selfie, name, date of birth and contact details used for verification; merchant and developer services also collect business documents, emergency contacts where requested and signed agreements.
  • Bot configurations: strategy, symbol, timeframe, risk settings (max daily loss, max drawdown, stop loss, etc.), and generated MQL source code saved to your vault.
  • Ava and chart submissions: questions, chart images, uploaded files, voice recordings and generated answers used for analysis, transcription, speech replies and conversation history. Saved chat attachments may remain with the conversation.
  • Auto Work activity: the configuration actions and monitoring events the autopilot performs on your instruction.
  • Marketplace & listing data: marketplaces you open, listings you publish, purchases and sales, comments, reviews, and delivered files/keys.
  • Wallet transfer data: when you top up your wallet or send money to another member, we record the transaction ID, amount, the 5% transfer fee, an optional note, the recipient, the authorization method used (authorization code or registered device), and the timestamp. Your wallet authorization code is stored only as a one-way hash, never in readable form. Receipts for a transfer are emailed to both sender and recipient.
  • Payment metadata: transaction references, amounts, fees, currency, purpose, payer-supplied identification fields, payment method, recording/reversal state, and wallet-ledger status. Wallet reversal reviews record your reason, request status, review notes, reviewer identity and timestamps. Requests are visible to the transfer participants and authorised administrators; never include passwords, PINs or unnecessary personal information in your reason. We do not store full card numbers or wallet private keys.
  • Messages & media: direct messages, voice notes, and media you send, stored to deliver conversations between you and other users.
  • Referral data: your referral code and who signed up through it.
  • Device & usage logs: IP address, browser, timestamps, and basic app usage for security, abuse prevention, and notifications; PWA install state where applicable.

What we do NOT collect

  • Your MetaTrader password or broker login credentials — JewelForex never asks for them.
  • Full payment card numbers, CVV, or bank login credentials — these are handled by the selected payment rail, not stored by us.
  • Your live broker balances or trade history, unless you explicitly share a screenshot or connect a future bridge feature.

How we use your data

To authenticate you, save and generate bots, answer Ava questions, produce requested speech and educational projects, run the chart analyzer and Auto Work assistant, operate marketplaces and the purchase/delivery flow, process the 20% platform fee and promoted-listing spend, manage your monetization wallet and provider-confirmed cash-outs, verify identity for Gold Verified/profile verification, power the social feed, Pulses, follows, mentions, notifications, and direct messages, detect fraud/abuse, and send transactional emails.

Merchant verification (KYB) data

When you register an organisation for JewelPay we collect its name, type, address, contact details and the verification documents you upload (registration certificates, representative identity documents, proof of address, bank or mobile-money confirmations). These documents and signed agreements are stored privately and access is restricted to the submitting account and authorised JewelForex reviewers. They are used solely to confirm the organisation is real and lawful, may be processed by our automated review, and are never shown to payers, sold, or used for advertising. When you pay a merchant, the merchant receives your name, the purpose, the amount and any student details you enter — including custom fields you choose to provide. They do not receive your password, authorization code, or wallet balance.

QR codes, NFC and automatic payments

A payment QR or NFC tag contains a JewelForex payment link with the recipient identifier and, when supplied, amount, note and request reference. Anyone you share it with can read those details; it does not contain your password or authorization code. Camera or uploaded-image access supports QR scanning. NFC access is requested only on compatible devices when reading or writing a tag. We record requests, approval/decline states and schedule settings to process payments, prevent duplicates and enforce request-abuse limits.

Retention

We keep account, marketplace, order, and wallet-ledger data for as long as your account is active and as needed for financial record-keeping and dispute resolution. ID verification documents are retained only as long as needed to maintain your verified status and for fraud/compliance review, then deleted or archived securely. Chat images, recordings and attachments may be retained with conversation history. Pulses cease appearing after 24 hours. You may request earlier deletion — see "Your rights" below.

Third parties we share data with

  • Payment and payout providers: process supported purchases, funding and cash-outs. Availability varies by country and is shown before payment.
  • AI processing services: process the prompts, images or audio you submit to Ava, chart analysis, bot creation and educational project generation. Avoid sharing unnecessary sensitive information.
  • Email delivery provider: sends transactional emails such as verification, purchase receipts, and notifications.
  • Cloud infrastructure: hosts account authentication, application records and file storage.

We never sell your personal data, and we do not run third-party ad tracking.

WhatsApp and connected applications

Ava’s WhatsApp service uses your phone number, message and media identifiers to deliver replies and link verified conversations to your JewelForex account. WhatsApp also handles information under its own privacy policy. A connected application receives only its own payment, payout and receipt information, including necessary recipient or payer details; it does not receive your wallet password or authorization code. Merchant service providers receive the customer fields necessary to fulfil a paid order.

Cookies & local storage

We use essential cookies/local storage to keep you signed in, remember preferences, and support the installable app experience (offline shell, home-screen install). We do not use third-party advertising cookies.

Installed apps (Android, iOS, Windows, macOS, Linux)

JewelForex is also distributed as an installable app for Android, iOS, Windows, macOS and Linux. The installed app is a native shell around the same jewelforex.app service and collects the same data described above — device permissions and notification registration are also used as described below. We do not read your contacts, SMS, call logs, calendar, precise location or files outside what you explicitly pick to upload. Camera, microphone, photo and file access are used only when you choose to post media, scan a payment QR, make a call, record a voice note, or upload a chart or ID document, and only after you grant the permission at the operating-system level. Crash and diagnostic data collected by the app store is governed by that store's own policy.

Push notifications

If you allow notifications, we store a device push token associated with your account so we can alert you about messages, calls, likes, follows, subscriptions, purchases, wallet activity, merchant payments, sales, payouts and mentions. Alerts may show the sender's name/photo, a message or media preview, an exact destination, and supported actions such as Reply or Mark as read. You can revoke permission in your browser or device settings to stop delivery. Notification previews can be visible to anyone who can see your lock screen; control preview visibility in your device settings.

Security and financial records

Access to verification documents, contracts, financial records and management reporting is restricted by role and ownership. Security-setting changes and financial actions may be recorded in audit logs. Platform commissions are accounted for separately from customer payment principal. No system is immune to security incidents; keep account credentials private and report suspicious activity.

Your rights

You can access, correct, or export most of your data from your profile and settings. You may request a full data export or account deletion at any time by contacting us; we will verify your identity before acting on the request. Deleting your account removes your profile, posts, and personal data, though certain financial records (transaction/payout history) may be retained where required by law or for fraud prevention, even after account deletion.

Account & data deletion

To delete your account and associated data, open Settings → Account → Delete account inside the app, or email ryan@jewelforex.app from your registered address with the subject "Delete my account". Requests are actioned within 30 days. Deleted items include your profile, handle, posts, Pulses, direct messages, uploaded media and ID documents. Retained items are limited to transaction, invoice and payout records we are legally required to keep, held for the statutory retention period and then deleted.

Children

Financial accounts, trading and marketplace selling require legal capacity in your jurisdiction. ZIMSEC materials include school-level content; a parent, guardian or educator should manage purchases and avoid submitting a child’s identity documents, contact details or other unnecessary personal information. Contact us if a child’s data has been submitted without appropriate permission.

Changes to this policy

We may update this Privacy Policy periodically. Material changes will be reflected by updating the "Last updated" date above.

Contact

For privacy questions, data export, or deletion requests, write to ryan@jewelforex.app. Automated emails from JewelForex are sent from an unmonitored mailbox, so please always use that address. See also our Terms of Service, Risk Disclosure and FAQs.