Question 1

What is JewelForex?

Accepted Answer

A financial platform by Ryan Satellite: a wallet with transfers and cash-outs, JewelPay payment collection for schools, churches and businesses, a trader marketplace, messaging and calls, plus a MetaTrader 4 & 5 Expert Advisor builder, AI chart analysis and Auto Work autopilot.

Question 2

Do I need to know how to code?

Accepted Answer

No. You choose a strategy preset, symbol, timeframe, and risk settings, and JewelForex generates ready-to-compile .mq4/.mq5 source code for you.

Question 3

What is Auto Work?

Accepted Answer

Auto Work is an autopilot assistant that automates repetitive configuration and monitoring tasks in your account, based on instructions you give it. It does not place live trades on your broker for you.

Question 4

Is JewelForex a broker?

Accepted Answer

No. JewelForex never holds your trading funds and never connects directly to your brokerage account. You run generated EAs in your own MetaTrader terminal.

Question 5

Is there a mobile app?

Accepted Answer

Yes. JewelForex has native apps for Android, iOS, Windows, macOS and Linux, with fingerprint or face approval for payments and notifications that arrive even when the app is closed. It also runs in any browser if you prefer.

Question 6

Does JewelForex guarantee profit?

Accepted Answer

No. Forex trading carries real risk of loss. Bots include hard risk controls but no software, including JewelForex, can guarantee profits.

Question 7

What are the hard risk controls?

Accepted Answer

Every generated EA can enforce a maximum daily loss limit and a maximum drawdown limit, alongside stop loss, spread caps, margin thresholds, and trades-per-day limits, to stop opening new trades once a threshold is hit.

Question 8

Can risk controls fail?

Accepted Answer

Existing open positions still follow their own stop loss even after a circuit breaker triggers, and slippage or gaps can exceed planned losses. Risk controls reduce, but never eliminate, risk.

Question 9

How does the AI chart analyzer work?

Accepted Answer

Upload a chart screenshot and the AI reviews price action, structure, and potential setups. It is informational only and is not financial advice.

Question 10

How do I test a bot before going live?

Accepted Answer

Backtest in Strategy Tester with realistic spread/commission, then demo-test on a broker demo account for 2–4 weeks before considering a live account, starting at low risk. See the Docs page for the full workflow.

Question 11

What can I sell on a marketplace?

Accepted Answer

Bots, mentorship, files, trading accounts, signals, and token/recharge-key inventory. Anyone can open a marketplace from the Marketplaces page.

Question 12

How much does JewelForex take on a sale?

Accepted Answer

A 20% platform fee on every marketplace sale. The remaining 80% is credited to the seller's monetization wallet.

Question 13

What is a promoted listing?

Accepted Answer

Sellers can pay a custom budget to promote a listing for extra visibility in Discover and search. Promotion spend is charged upfront and is non-refundable once the campaign starts.

Question 14

How does Gold Verified work?

Accepted Answer

Gold Verified is a $10/month subscription that adds a gold badge and boosts your marketplace/storefront visibility. It's auto-processed on payment.

Question 15

How do buyers receive what they purchase?

Accepted Answer

Every purchase appears on the buyer's Purchases page with downloadable files, license/recharge keys, or access instructions attached by the seller.

Question 16

Can I get a refund?

Accepted Answer

Subscription, verification, and promotion fees are non-refundable. Product refunds are at the seller's discretion; JewelForex may intervene in confirmed cases of fraud or non-delivery.

Question 17

How do I report a listing or user?

Accepted Answer

Every listing, marketplace, and profile has a report option. Admins review reports and may suspend or remove content.

Question 18

How can I pay?

Accepted Answer

Use your JewelForex wallet or an available confirmed payment method. The amount, fee, total charged and recipient amount are shown before confirmation.

Question 19

How do cash-outs work?

Accepted Answer

Go to Wallet and submit a payout request. Your available balance is reserved immediately, and the request remains pending until a connected payout provider confirms the transfer.

Question 20

How fast are cash-outs?

Accepted Answer

Timing depends on the connected payout provider and destination network. JewelForex only marks a cash-out paid after receiving a real provider transaction reference.

Question 21

What if I enter the wrong payout details?

Accepted Answer

You're responsible for entering correct payout details. JewelForex can't recover funds sent to an incorrect account or address you provided.

Question 22

Can I send money to another member?

Accepted Answer

Yes. Open Wallet → Send money, look the person up by username or the email on their account, enter the amount, then approve with your password plus either your wallet authorization code or a registered device unlock. You'll be asked to confirm the recipient's real name before the money moves.

Question 23

What does a transfer cost?

Accepted Answer

JewelForex keeps a 5% fee on every member-to-member transfer. The fee is added on top, so your recipient gets the full amount you typed and your wallet is debited the amount plus 5%.

Question 24

Can I add money to my wallet?

Accepted Answer

Yes. Wallet → Add money lets you top up by card, mobile money or bank through our payment partner. Your balance is credited as soon as the payment clears.

Question 25

Do I get a receipt for a transfer?

Accepted Answer

Both sender and recipient get an email receipt and an in-app notification with a unique JFT- transaction ID, and every transfer appears under Transaction history → Transfers.

Question 26

Can a transfer be reversed?

Accepted Answer

No. Completed member-to-member transfers are final, which is why we show the recipient's real profile name for you to confirm first.

Question 27

Is there a transaction history?

Accepted Answer

Yes — Monetization → Transaction history shows every sale, fee, subscription charge, and cash-out.

Question 28

What is JewelPay?

Accepted Answer

JewelPay is the merchant side of JewelForex. Schools, churches, businesses, universities, nonprofits, NGOs and individuals register as merchants and get a Business Code that anyone can pay.

Question 29

How do I pay a school or business?

Accepted Answer

Open Merchants, type the Business Code, check the name and photo that appear, pick what the payment is for, add the student's name, class and ID where needed, and approve with your password plus your authorization code or device unlock.

Question 30

What does JewelPay cost?

Accepted Answer

5% of the amount plus a $0.50 flat fee. The payer covers it by default, but a merchant can choose to share it 50/50 or absorb it entirely — you always see the split before you confirm.

Question 31

Payment ID or Transaction ID?

Accepted Answer

The payer keeps a Transaction ID and the merchant keeps a Payment ID for the same payment. Both are emailed and shown in the app.

Question 32

Can one merchant run several institutions?

Accepted Answer

Yes. Each organisation gets its own Business Code and its own balance, and the merchant workspace also shows a combined total.

Question 33

How does a merchant get paid out?

Accepted Answer

From the merchant workspace, choose the country and an available local method. It stays Processing until the payout partner confirms it with a real reference. Check Coverage for current availability.

Question 34

Can a merchant verify or reverse a payment?

Accepted Answer

Yes. Search by Transaction ID, open the full details, then record or unrecord it. A partial or full reversal returns the entered amount minus a new 5% reversal charge; the original fee remains charged.

Question 35

How do JewelForex Ads work?

Accepted Answer

Submit a photo or video ad with a budget in the Ads page. It is reviewed automatically, then shows in the feed and between Pulses — the bigger the remaining budget, the more often it appears. No adult content, scams, gambling, politics, crime, racism, weapons, drugs or guaranteed-profit claims.

Question 36

What can I do in the feed?

Accepted Answer

Post updates, like, repost, comment (with threaded replies), and mention other traders with @trader or marketplaces with #marketplace.

Question 37

What are Pulses?

Accepted Answer

24-hour stories on your profile that disappear automatically after a day, similar to stories on other social apps.

Question 38

Can I message or call other traders?

Accepted Answer

Yes — direct messages support text, downloadable files, media, voice notes, audio calls, video calls, ringing, answer/decline controls, delivery/read receipts and missed-call history.

Question 39

Can I block someone?

Accepted Answer

Yes. Open their profile and choose Block. They cannot start or continue direct contact until you unblock them.

Question 40

How do follows and notifications work?

Accepted Answer

Follow traders to prioritize their posts and Pulses. Notifications cover messages, calls, follows, likes, comments, mentions, purchases and wallet activity, with sender details, direct links and supported quick actions.

Question 41

How does profile verification work?

Accepted Answer

Upload a government ID that matches your profile name and date of birth. Verification review/activation is tied to your submission and, where applicable, payment.

Question 42

Can I change my name or username often?

Accepted Answer

You can change your name, username, or date of birth once every 14 days per field, to reduce impersonation risk.

Question 43

What data do you store?

Accepted Answer

Only what's needed to run the app — profile, listings, orders, messages, and payment metadata. See our Privacy Policy for full details.

Question 44

Do you sell my data?

Accepted Answer

No. We never sell user data and don't run third-party ad tracking.

Question 45

How do I delete my account?

Accepted Answer

Contact us via PlanetChat or our listed contact details to request account deletion; we'll verify your identity before processing the request.

Frequently asked questions

Getting started

Bots & safety

Marketplace & selling

Payments & cash-outs

Social & profiles

Account & security