Question 1

What is JewelForex?

Accepted Answer

A MetaTrader 4 & 5 Expert Advisor builder, AI chart analyzer, Auto Work autopilot, and trader social network with an integrated marketplace, by Ryan Satellite.

Question 2

Do I need to know how to code?

Accepted Answer

No. You choose a strategy preset, symbol, timeframe, and risk settings, and JewelForex generates ready-to-compile .mq4/.mq5 source code for you.

Question 3

What is Auto Work?

Accepted Answer

Auto Work is an autopilot assistant that automates repetitive configuration and monitoring tasks in your account, based on instructions you give it. It does not place live trades on your broker for you.

Question 4

Is JewelForex a broker?

Accepted Answer

No. JewelForex never holds your funds and never connects directly to your brokerage account. You run generated EAs in your own MetaTrader terminal.

Question 5

Is there a mobile app?

Accepted Answer

JewelForex is a Progressive Web App (PWA) — install it to your home screen from your browser's install/add-to-home-screen prompt for an app-like experience.

Question 6

Does JewelForex guarantee profit?

Accepted Answer

No. Forex trading carries real risk of loss. Bots include hard risk controls but no software, including JewelForex, can guarantee profits.

Question 7

What are the hard risk controls?

Accepted Answer

Every generated EA can enforce a maximum daily loss limit and a maximum drawdown limit, alongside stop loss, spread caps, margin thresholds, and trades-per-day limits, to stop opening new trades once a threshold is hit.

Question 8

Can risk controls fail?

Accepted Answer

Existing open positions still follow their own stop loss even after a circuit breaker triggers, and slippage or gaps can exceed planned losses. Risk controls reduce, but never eliminate, risk.

Question 9

How does the AI chart analyzer work?

Accepted Answer

Upload a chart screenshot and the AI reviews price action, structure, and potential setups. It is informational only and is not financial advice.

Question 10

How do I test a bot before going live?

Accepted Answer

Backtest in Strategy Tester with realistic spread/commission, then demo-test on a broker demo account for 2–4 weeks before considering a live account, starting at low risk. See the Docs page for the full workflow.

Question 11

What can I sell on a marketplace?

Accepted Answer

Bots, mentorship, files, trading accounts, signals, and token/recharge-key inventory. Anyone can open a marketplace from the Marketplaces page.

Question 12

How much does JewelForex take on a sale?

Accepted Answer

A 20% platform fee on every marketplace sale. The remaining 80% is credited to the seller's monetization wallet.

Question 13

What is a promoted listing?

Accepted Answer

Sellers can pay a custom budget to promote a listing for extra visibility in Discover and search. Promotion spend is charged upfront and is non-refundable once the campaign starts.

Question 14

How does Gold Verified work?

Accepted Answer

Gold Verified is a $10/month subscription that adds a gold badge and boosts your marketplace/storefront visibility. It's auto-processed on payment.

Question 15

How do buyers receive what they purchase?

Accepted Answer

Every purchase appears on the buyer's Purchases page with downloadable files, license/recharge keys, or access instructions attached by the seller.

Question 16

Can I get a refund?

Accepted Answer

Subscription, verification, and promotion fees are non-refundable. Product refunds are at the seller's discretion; JewelForex may intervene in confirmed cases of fraud or non-delivery.

Question 17

How do I report a listing or user?

Accepted Answer

Every listing, marketplace, and profile has a report option. Admins review reports and may suspend or remove content.

Question 18

What payment processor is used?

Accepted Answer

Pesepay handles all checkouts — purchases, subscriptions, promotions, and verification fees — in USD.

Question 19

How do cash-outs work?

Accepted Answer

Go to Wallet and submit a payout request. Your available balance is reserved immediately, and the request remains pending until a connected payout provider confirms the transfer.

Question 20

How fast are cash-outs?

Accepted Answer

Timing depends on the connected payout provider and destination network. JewelForex only marks a cash-out paid after receiving a real provider transaction reference.

Question 21

What if I enter the wrong payout details?

Accepted Answer

You're responsible for entering correct payout details. JewelForex can't recover funds sent to an incorrect account or address you provided.

Question 22

Is there a transaction history?

Accepted Answer

Yes — Monetization → Transaction history shows every sale, fee, subscription charge, and cash-out.

Question 23

What can I do in the feed?

Accepted Answer

Post updates, like, repost, comment (with threaded replies), and mention other traders with @trader or marketplaces with #marketplace.

Question 24

What are Pulses?

Accepted Answer

24-hour stories on your profile that disappear automatically after a day, similar to stories on other social apps.

Question 25

Can I message other traders?

Accepted Answer

Yes — direct messages support text, media attachments, and voice notes.

Question 26

How do follows and notifications work?

Accepted Answer

Follow traders to see their posts and Pulses prioritized in your feed. You'll get notifications for follows, mentions, likes, comments, messages, and purchase/wallet events.

Question 27

How does profile verification work?

Accepted Answer

Upload a government ID that matches your profile name and date of birth. Verification review/activation is tied to your submission and, where applicable, payment.

Question 28

Can I change my name or username often?

Accepted Answer

You can change your name, username, or date of birth once every 14 days per field, to reduce impersonation risk.

Question 29

What data do you store?

Accepted Answer

Only what's needed to run the app — profile, listings, orders, messages, and payment metadata. See our Privacy Policy for full details.

Question 30

Do you sell my data?

Accepted Answer

No. We never sell user data and don't run third-party ad tracking.

Question 31

How do I delete my account?

Accepted Answer

Contact us via PlanetChat or our listed contact details to request account deletion; we'll verify your identity before processing the request.

Frequently asked questions

Getting started

Bots & safety

Marketplace & selling

Payments & cash-outs

Social & profiles

Account & security